Six Sigma for Healthcare: Addenbrookes Hospital

As the challenges in Healthcare become more and more demanding the need for new thinking and tools to unpick the complexity to find genuine improvement opportunities heightens. Similarly the need for managers to be able to support their improvement and change projects with well-presented and reliable data and evidence is at an all-time high.

The Alturos ‘Six Sigma for Healthcare Programme’ adapts the powerful Six Sigma improvement method for the healthcare setting. Combining training, practical exercises and coaching, each cohort develops the skills to critically analyse processes, measure the effects of multiple factors on the those processes and develop compelling business cases for change and improvement as well as the ability to forecast more accurately.

The tuition and coaching is focussed on each delegate’s own personal project and as such the programme delivers benefits in the workplace and goes beyond classroom teaching or theory.

The programme is delivered by Jim Hearn, Operations Director at Alturos Ltd, who has held senior pan European Six Sigma training roles in industry and senior improvement and managerial roles in the NHS.

Here’s how delegates from one of the cohorts at Addenbrookes Hospital found the programme this month:

John Martin, Executive Fellow

“Very useful and well delivered programme, particularly helpful around looking at allocation across the hospital in general and also realising the limitations and potential in our existing data.”

Ricky Dear, Transformation Finance Manager

“I now have more tools at my disposal for interrogating data, the difference is these give me much more confidence in the findings and I feel happy sharing the results with clinicians and other colleagues. I have found DOE and learning the proper use of Control Charts very useful. It’s great having solid evidence to drive discussions and support the team.”

Charlotte Edmund, Workstream Lead for Optimisation of Patient Testing

“We have been doing a lot of work on Endoscopy outpatients before the course and I am now working on inpatients. The inpatient work has really benefitted from our using SIPOC and Process Mapping. The added level of evidence for change is powerful and the visual presentation of it really helps discussion. The coaching element and gaps between modules works really well and Jim is an approachable and knowledge person.”

James Taylor, Programme Manager (Quality & Safety Support)

“Having new tools at my disposal is great. It also means myself and my team can start to lead by example in terms of thinking differently and using these tools. Having a discipline and structure around how we look at the areas we work in is very useful.”

Tracy Watts, Programme Manager

“I have already been using DMAIC in an Outpatients project in Endoscopy and also in a Dermatology project looking at developing a ‘see and treat project’ where patients can be seen, diagnosed and treated in one day.